GDPR Privacy Statement:
We, Faxguard Vault & Depository (“we,” “us,” “our,” or “MV”), operate our facility at 70 Fenchurch Street, London EC3M, United Kingdom.
Protecting the privacy of our customers and employees is of utmost importance to us. This policy outlines how we process the personal data we collect from our customers or that you provide to us. We encourage you to read this statement carefully to understand our perspectives and practices regarding your personal data and how we will handle it.
Faxguard Vault & Depository acts as both a “Data Processor” and a “Data Controller,” which means we are responsible for processing and controlling data on behalf of our customers. In compliance with data protection legislation, we are obligated to inform you about the information in this privacy notice.
At Faxguard Vault & Depository, we prioritize your privacy and solely use your personal information for the purpose of managing your account and delivering the products and services you have requested from us. The information you have provided will only be retained for the duration of your rental agreement with us. Once you close your account or your rental period with Faxguard Vault & Depository ends, we will securely dispose of and delete your information in accordance with GDPR regulations.
What information do we collect?
To effectively provide secure storage services to our customers, we need to collect and process certain information related to our customers.
This information may include, but is not limited to:
– CCTV images and recordings for security verification
– Phone call recordings with customers for verification purposes
– Home or business addresses, email addresses, and telephone contact numbers of customers and nominated users
– Digital copies of fingerprints for client and user access purposes
– Scans of client and user photo IDs for verification purposes
– Scans of client proof of address for verification purposes
– Credit card details for account renewal purposes (we do not retain these details; they are deleted once payment is confirmed)
– Bank details for deposit refund purposes
To securely administer your account, we require at least two forms of contact from you, such as postal mail, email, telephone, or text message.
How do we use your personal data?
We may use your personal data for the following purposes:
– Administering your account and providing the products and services you have requested from us
– Complying with applicable laws, such as responding to search warrants, subpoenas, or court orders
– Carrying out our contracted secure storage services to you
If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Disclosing your personal data to others
We do not share your personal data with others unless:
– We have a legal duty to disclose or share your personal details to comply with a lawful order or obligation, or to enforce our rules
– Our business enters a joint venture, is sold, or merges with another business. In such cases, we may share your personal details with our new business partners or owners.
Where do we store your personal data?
We store all your personal details on our secure, dedicated server located within our vault facility.
How long do we retain the personal data you provide?
We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider factors such as the amount, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure, the purposes for which we process the data, and any applicable legal requirements. In summary, we use your personal information solely to administer your account and provide the requested products and services.
How secure is your data?
We have implemented robust security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal information.
Furthermore, we restrict access to your personal information to authorized employees, agents, contractors, and third parties who require it for legitimate business purposes. They are bound by confidentiality obligations and will process your personal information only as instructed.
We have established procedures to handle suspected data security breaches and will notify you and the appropriate regulatory authorities if legally obligated.
Your rights
If you wish to review, verify, correct, or request the erasure of your personal information, object to its processing, or request the transfer of your personal data to another party, please contact us at:
Faxguard Vault & Depository, 70 Fenchurch Street, London EC3M, United Kingdom. Or email gdpr@faxguardvault.com
You will not be charged a fee to access your personal information or exercise your rights. However, if your request is unfounded or excessive, we may charge a reasonable fee or refuse to comply with the request.
Your right to lodge a complaint
If you have any concerns regarding the processing of your personal data, you have the right to lodge a complaint with the Data Protection Commissioner.
You can reach the Data Protection Commissioner by phone at 1890 25 22 31 or via email at info@dataprotection.ie.
For more information, you can visit the Data Protection Commissioner’s website at https://www.dataprotection.ie.
Changes to our privacy policy
We regularly review our privacy policy, and any updates will be published on our website.
If you have any questions about this privacy notice or the processing of your personal information, please email gdpr@faxguardvault.com
This Privacy Statement was last updated on May 25th, 2016.
For any GDPR-related issues or data requests, please email gdpr@faxguardvault.com.