A safe deposit box provides an extra layer of security for valuable items that you may not feel comfortable keeping at home or at work. It is a private, individually secured container that is kept within a high-security vault or safe. Only the renter of the box can access it, and the contents inside are kept confidential.

Safe deposit boxes are commonly used to store important documents such as wills, deeds, and birth certificates, as well as jewelry, collectibles, and other valuable items. Access to the box is granted only through the use of an assigned key, facial recognition/verification, and biometric security measures.

Safe deposit boxes offer peace of mind for those who want to keep their valuables safe and secure. The annual fee for using the box is a small price to pay for the added protection and security it provides.

If you’re worried about the security of your valuable possessions, renting a safe deposit box is a smart solution. With the increasing incidence of burglaries and home invasions, it’s become more important than ever to protect your valuables. In fact, according to the Central Statistics Office, robberies have increased by 15.1% and there were 3,999 burglaries nationwide in the three months to the end of 2018.

Keeping your valuables in a safe deposit box offers an extra level of protection against theft and damage. It provides a secure location that is only accessible to the key holder, which means you can rest assured that your items are protected. Additionally, renting a safe deposit box can help to reduce your home contents insurance costs.

At our facility, we offer a range of safe deposit box options, including the Sentinel, Titan, and Colossus boxes, which vary in size to accommodate different items. Each box is located within a high-security vault and can only be accessed with an assigned key, facial recognition/verification, and biometric security.

Renting a safe deposit box is an investment in the safety and security of your valuable possessions. Don’t take any chances with your prized items – contact us today to learn more about our safe deposit box options.

When you rent a safe deposit box, you will be given two identical keys. It is crucial to inform Faxguard Vault immediately if you lose one or both keys. In such a case, you will need to schedule an appointment with Faxguard Vault and be present when a locksmith drills open your box. The cost of the locksmith and any necessary repairs will be your responsibility.

If you lose your access card, you can get a replacement card for a fee of $30, which includes VAT. It is important to note that access to your box will not be granted without the appropriate access card. In the event of losing your access card, it is recommended to inform Faxguard Vault immediately.

• Jewellery
• Cash
• Diamonds
• Gemstones
• Data Storage
• Back up discs
• Wills
• Birth certificates
• Precious metals e.g. gold, silver etc.
• Passports
• Property deeds
• Rare coins / stamp collections
• Military medals
• Artwork
• Important keys
• Home inventory list/video
• Marriage certificate
• Wedding video
• Income tax returns
• Family photographs
• Share certificates
• Insurance contracts

There are multiple ways to rent a safe deposit box from us. You can either visit us in person during our opening hours, contact us to schedule an appointment, or reserve a box through our online platform. To proceed with the rental, you will need to provide us with acceptable forms of identification, such as a valid passport or driver’s license, and a proof of address that is not older than three months, such as a utility bill or bank statement.

We are open Monday to Friday from 9:30 am to 6:00 pm and 10 am to 5 pm on Saturday & Sunday. Customers have unlimited access during these hours. With last access to the vault 15 mins before closing time.

Faxguard Vault & Depository will get in touch with you around one month before your contract ends to discuss contract renewal. If you decide not to renew, you must return both keys and access cards in person or by registered post before the contract expiration date. Please refer to our terms and conditions for more details.

As per our company policy and terms and conditions, Merrion Vaults will only be obligated to open a safe deposit box when presented with a valid court order, as we are committed to upholding the highest standards of security and confidentiality for our clients.

To ensure the security of our clients’ valuables, Faxguard Vault & Depository issues only two keys that are unique to each safe deposit box. The box is designed to be opened using a dual-lock system, which requires both the customer key and a key held by Faxguard Vault & Depository.

The safe deposit box cannot be opened by either the customer or Faxguard Vault & Depository alone. This system ensures that no one can access the box without the presence and cooperation of both parties, providing maximum security for our clients’ valuable possessions.

In the event of your death, if there is no ‘specified person’ listed on your safe deposit box account, legal processes will follow. After the estate is granted probate, the executor of the estate will be given access to the box. The person reporting your death will need to bring a certified copy of your death certificate to our office. Access to the box will only be granted for probate valuation purposes, and no items can be removed until a relevant grant of probate is presented.

If you do not renew your storage box rental before the rental period expires, your storage fees will continue to accrue until the balance is paid in full. You will not be able to withdraw your assets until all accrued storage fees have been paid. Faxguard Vault & Depository does not charge a penalty for late renewal or storage fees.

No, Faxguard Vault is a secure storage provider and does not purchase assets. Our primary role is to provide a safe and secure storage solution for our clients’ valuable assets.

No, Faxguard Vault is a secure storage company that provides a secure and insured facility for individuals and entities to store their precious metals and other valuable assets. We do not buy or sell gold or any other assets. Our primary goal is to provide our clients with the highest level of security and protection for their assets.

At Faxguard, we offer a straightforward and transparent fee structure. Unlike other vault storage providers that charge fees based on the value of your assets, we have a fixed monthly rate regardless of the value stored. You can find our current fees listed on here

At Faxguard, we strive to offer secure storage services at an affordable price. To make it easier for our clients to manage their assets, we do not charge any deposit or withdrawal fees. You are only responsible for paying the monthly storage fees, and we do not charge any additional fees when you choose to withdraw your assets. However, please note that you need to settle any outstanding storage fees before you can initiate a withdrawal request.

Faxguard Vault is a privately owned company.

Yes, your assets are safe at Faxguard Vault. Our facility is equipped with state-of-the-art security systems and technology to ensure the safety and security of your assets. We have multiple layers of security, including 24/7 surveillance, motion sensors, and armed guards.

You can deposit your assets into Faxguard Vault by shipping them to our secure facility. We will then verify the contents of the package and add them to your account. Alternatively, you can bring your assets to our facility in person.

Yes, you can withdraw your assets at any time as long as you do not have any outstanding storage fees. We do not charge any deposit or withdrawal fees.

To withdraw your assets, simply log into your account and follow the instructions to initiate a withdrawal request. We will then ship your assets to your designated address.

If you forget your login information, you can use the “forgot password” link on the login page to reset your password. You will need access to the email address associated with your account to receive instructions on how to reset your password. If you cannot access your email address or are still unable to login, please contact our customer support team for assistance.

In cases where you need to update your personal information, simply log in to your Faxguard Vault account and navigate to the “Account Settings” section. From there, you can edit your personal information such as your name, address, and phone number. Please note that if you need to update your identity verification documents, you will need to follow our verification process again with the updated information.

In cases where you haven’t logged in to your account for an extended period of time or our API detects a potential account holder’s death, your ability to update your account information may be limited. In such cases, you may need to go through additional verification steps to access and update your account information. Please contact our customer support team for assistance.

1. Log in to your account and navigate to Profile settings and locate the “Change Ownership” Tab.
2. Provide the details of the person who will be taking over ownership of your assets.
3. Upload a Change Of Ownership Certificate from a recognized court. This certificate should indicate the new owner’s name and address, as well as a description of the assets being transferred. 
4. Once we receive and verify the certificate ,Faxguard Vault will send an email to the new owner with instructions on how to set up an account and provide identity verification.
5. Once the new owner has completed the account setup and identity verification process, we will update the ownership information on your account accordingly. 

Note: In the case of a deceased account holder, a grant of probate certificate will be required to transfer ownership of assets to a beneficiary or heir. This is a legal document issued by a court that certifies the validity of a deceased person’s will and authorizes the executor to manage and distribute the estate according to the terms of the will. The grant of probate certificate serves as proof of the executor’s authority to act on behalf of the deceased person and transfer ownership of assets to the rightful beneficiary or heir.

Faxguard offers multiple payment options for the convenience of our clients. At the end of each month, we send an email invoice to each client, which includes payment options and methods, as well as a unique payment number for each client. It is important to ensure that our email is whitelisted in order to receive the monthly bill in a timely manner. We do not maintain a single payment option, but instead, we offer a variety of payment methods to ensure our clients have flexibility when it comes to paying for storage fees.

If a customer fails to pay their storage fees, they will not be able to make withdrawals. In the event that the value of the assets stored with us is less than the accrued storage fees, we reserve the right to take legal action to recover the fees owed.

No, our vault access is only available during our business hours. This is to ensure the security and safety of your assets, as well as the other assets stored in our facility. Our business hours are clearly stated on our website and in your account information. If you need to access your assets outside of our business hours, please contact us in advance to make arrangements.

You can easily track the value of your assets in real-time right from your dashboard. Our system provides you with the latest market data and the current value of your stored assets. It’s a great way to keep an eye on your investment and ensure you’re always up to date on its value.

At Faxguard, we take confidentiality and privacy very seriously. We understand that our clients trust us with their most valuable assets and information, and we are committed to ensuring the highest level of protection and discretion. We adhere to strict privacy policies and procedures, and all communication and transactions with our clients are kept confidential and secure. Rest assured that your privacy is our top priority.

Absolutely! We understand that some customers may want to physically see their assets, and we welcome them to visit our facility during our working hours. We have a designated inspection room where customers can view their assets in a secure and private environment. We prioritize our customers’ satisfaction and believe that having access to their assets is crucial in ensuring their peace of mind. Our staff will be happy to guide you through our facility and answer any questions you may have.

Please note that we require advance notice before any visit to ensure that your assets are ready for inspection.

If you wish to close your Faxguard account, please contact our customer service team through email or phone. They will guide you through the account closure process and provide any necessary forms that need to be filled out. Please make sure that all storage fees are settled and all assets are withdrawn before closing your account. Once the account is closed, all personal information and asset data will be securely deleted from our system.